Skip to content

Documentation and training: passing on knowledge so you stay in control

A tool, a method or a design system is only valuable if it is understood and used. I design clear documentation and training built from your real cases, so your teams become independent.

Book my free call Call +32 474 68 16 49

One-hour video call · no commitment · slot of your choice

Who is it for?

When to train your teams and document your tools

This service is useful when:

  • A new tool or CMS is rolled out without support.
  • Your design system exists but is little adopted.
  • Many contributors publish, with uneven quality.
  • Knowledge is concentrated in a few people.

You are…

  • Freelancer or SME

    Hands-on onboarding to your website or tools, with a quick reference guide to keep at hand.

  • Large company

    Training programmes by profession and internal contacts able to run sessions in turn.

  • Institution

    Contributors trained in web writing, page building and content accessibility.

What?

Tailor-made training and documentation

Training topics

  • Web writing and page building.
  • Using and contributing to a design system.
  • Accessibility of mock-ups, code and content.
  • Use of AI in design and communication.

What you receive

  • Reference documentation: design system, guides, processes.
  • Training materials: presentations, workbooks, quizzes.
  • Quick reference guides: one-page sheets and checklists.
  • Self-paced formats: video tutorials, online courses.
  • Trainer kit: so your contacts can run the following sessions themselves.

All materials are accessible: structured headings, sufficient contrast, alternative text, subtitled videos.

Why?

The benefits of successful knowledge transfer

  • Independent teams, who no longer need a service provider for every change.
  • Fewer corrections after the fact, because good practices are understood from the start.
  • Shared knowledge, which does not disappear with the first departure.
  • Training that speaks to participants: the exercises are based on their own pages and their own cases.

In practice

How the support works

  1. Step 1: Discovery call

    Free, one hour: your context and your objectives.

  2. Step 2: Audience analysis

    Who is learning, at what level and with what time constraints.

  3. Step 3: Objectives

    What participants will be able to do at the end of the training.

  4. Step 4: Production and pilot

    The materials, then a pilot session with a few participants.

  5. Step 5: Delivery and follow-up

    Delivery, evaluation and one-month follow-up.

Proven expertise: a former trainer at IFAPME, I keep learning (design systems, accessibility, UX strategy) to share up-to-date practices.

Going further

Have a project in mind? Let's talk.

In one hour, I review your context, your constraints and your audiences with you. You leave with a concrete lead for what comes next, and a short summary note.

Book my free call Call +32 474 68 16 49

One-hour video call · no commitment · slot of your choice

Prefer to write? Email contact@bhen.be — reply within 3 working days.